Returns, exchanges, cancellations and claims
You can use this form to notify Pure Waste of an online-store return, exchange, cancellation or product claim. Complete the form before shipping or bringing any items back to Pure Waste.
After submitting the form, you will receive an email confirming that we have received your notice, together with the applicable return instructions. Check your email address carefully before submitting the form.
Right of withdrawal and return period
Online purchases generally have a statutory 14-day right of withdrawal under EU consumer rules. Pure Waste also provides an extended 30-day return period.
Your return must be registered, and the item must be shipped or brought to the Pure Waste warehouse within 30 days of receiving the order.
You may try the item on indoors as you would in a store. Returned items must be unwashed, unused and in resalable condition.
If an item has been handled more than necessary to establish its characteristics, size and fit, an amount corresponding to its diminished value may be deducted from the refund.
You are not required to give a reason for a return or withdrawal.
Returns by post within Finland
A return by post within Finland costs €3.90 per return shipment. The return fee will be deducted from the refundable amount.
If you return the entire original order, we will also refund the amount paid for the least expensive standard delivery option for the original order. If you keep one or more items from the original order, the original delivery charge will not be refunded.
Eligibility for free delivery is determined based on the original order. The free-delivery threshold will not be recalculated after a partial return, and no original delivery charge will be added retrospectively.
Exchanges by post within Finland
An exchange by post is handled by returning the original item and placing a new order for the required size or colour.
An exchange means ordering the same item in another size or colour. Ordering a completely different item is treated as a normal return and a new purchase.
- Place a new order for the required size or colour.
- Complete this form and provide both the original and new order numbers.
- Clearly identify the items you are exchanging.
- Return the original items according to the instructions provided.
If every item in the same return shipment is a verified exchange, the €3.90 return fee will not be deducted. The normal delivery charges for the new order apply.
If the same shipment contains both items for exchange and items being returned for a refund, a single €3.90 return fee will be deducted.
Returns and exchanges at the warehouse
Returns and exchanges at the Pure Waste warehouse are free of charge. No €3.90 return fee is deducted from a warehouse return or exchange.
When collecting an order from the warehouse, you may try the items on. You may then cancel the order or exchange an item free of charge. You do not need to place a new online order for an exchange carried out at the warehouse.
Pure Waste
Läkkisepäntie 11 A
00620 Helsinki
Finland
Returns from outside Finland
For returns from outside Finland, the customer arranges and pays for the return shipment. We recommend using a tracked service and keeping the receipt until the return has been processed.
Product claims
If there is a fault with an item or delivery, select Product claim on the form. You may attach photographs of the item, packaging or problem.
Do not return a faulty or incorrect item before receiving instructions from Pure Waste Customer Service. No return fee is charged for a claim. For an accepted claim, Pure Waste covers the necessary return and replacement delivery costs.
Product claims are not limited by the voluntary 30-day return period.
Submit your notice
Provide the original order number and identify every item concerned. If the same shipment contains both exchanges and returns, clearly mark each item as either EXCHANGE or RETURN.